Today we’re launching a new business inbox in Messenger to help businesses respond to customer messages and easily toggle between their personal and business accounts in the Messenger app. According to our research, over 90% of Facebook business admins already use Messenger to chat with friends and family, and we hear from many that they don’t want to download and manage multiple apps.
We also know that small businesses need tools that are reliable and easy to use to help grow their online presence and communicate with customers. According to a Hubspot survey, 90% of customers rate an immediate response as important or very important when they have a marketing or sales question. Customers nowadays have a lot of questions about store hours, product availability, delivery and pick-up options, and more. The new business inbox in Messenger will make it easy and convenient for businesses to respond quickly. Businesses can also choose to receive notifications in the Messenger app to remind them to get back to customers in a timely manner. The business inbox in Messenger complements the Page Manager App, where in addition to messaging, businesses can manage their Facebook posts, create ads, and view Page insights.
“We are currently seeing a 250% increase of messages from guests who need to reschedule their trips due to COVID-19,” said Matt Volpert, owner of Kern River Outfitters. “This makes it difficult for my small team to get back to these guests in a timely fashion. The business inbox in Messenger is a fantastic tool that will help me quickly respond to each and every one of my guests, whether I’m in the office or on the river.”
The new business inbox has started rolling out in the Messenger app on iOS and will be coming to Android in the next few weeks. Get more information on how Messenger can help your business and check out our Business Resource Hub to learn more about our business tools, grants and other ways to keep your business running during this challenging time.