The Wait Is Over: Messenger API for Instagram Is Now Available to All Developers

Today, we are excited to open up the Messenger API for Instagram to all developers who are making it possible for brands to offer messaging experiences on Instagram. 

Back in October, we began beta testing the Messenger API for Instagram with a group of select businesses of all sizes and developers, giving them new tools to manage their customer communications on Instagram at scale. Now, after a successful beta test, we are globally rolling out the new API features so businesses can integrate Instagram messaging with their preferred applications and workflows, helping them drive more meaningful conversations that increase customer satisfaction, and grow sales. 

Instagram is not only a cultural and social hub – it’s a place where people come to discover and connect with brands. 90% of people on Instagram today follow at least one business. Messaging is a big part of this. Whether it’s story replies, Instagram DM’s or mentions, engaging with brands is increasingly appealing for customers and important for businesses. 

While building the Messenger API for Instagram, we learned how Messenger and Instagram can continue to bring real value to businesses and people. 30 developers and 700 different brands participated in the Messenger API for Instagram beta. We saw a variety of different use cases emerge for the API, but three key themes stood out to us specifically in these conversations with businesses about the API integration: 

Getting constant feedback and insights from brands and developers during the beta test period has helped us optimize the quality of the API experience. 

“We are pleased to be one of the first brands to use the Messenger API for Instagram to help us accelerate our customer service presence through Instagram messaging. After partnering with Sprinklr to integrate the API into our customer workflows, we were able to increase our efficiency by 31%  and increase our customer satisfaction score by 9.45 points.” -Sanne Busschots, Global Communications Specialist, H&M 

“’We started integrating the Messenger API for Instagram after we were chosen to be one of the first developer partners to participate in the closed beta. As a result, our clients have increased their efficiency in customer communication by saving 40% on its service level agreements on average. Now, we are excited to expand the offer to even more clients, helping them retain and attract new customers through meaningful connections.” -Pietro Bujaldon, Chief Business Officer, smarters

The Messenger API for Instagram will be available to all developers who want to start building on the platform. For business accounts on Instagram wanting access to the Messenger API for Instagram, we will be rolling out access through a phased approach. You can find the most up-to-date information on the launch here

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